City of Portland
Bureau of Environmental Services
The City of Portland is redesigning and redeveloping their public-facing website, pursuing a content-first design with the goal of creating a community-oriented site where services are easy to find, easy to access, and easy to understand. With over 350,000 pages of content on the current platform, the City’s Bureau of Environmental Services engaged happy, inc. to help them audit, update, and migrate their share.
Working in partnership with internal technical staff, happy, inc. provided strategic consulting to help optimize the site-wide user experience, developed content style guides, and define the overall content migration process.
Developed online questionnaires soliciting SME input. Hosted virtual stakeholder meetings to gather feedback throughout the content development process.
Developed content migration tools to facilitate an orderly migration process.
Rewrote existing content and drafted original content to optimize search results and better represent the role BES plays in the Portland community.
Created and populated web pages using approved final content, sourcing imagery,